Privacy Policy

JB Casino collects personal information necessary for account creation, identity verification, payment processing, and service delivery. This includes names, contact details, date of birth, payment credentials, and transaction history. Data collection serves the purpose of maintaining secure operations, complying with legal obligations, preventing fraud, and improving user experience.

The operator implements technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse, or alteration. These measures include encryption protocols, secure servers, restricted access controls, and regular security audits. All processing activities align with data protection standards applicable in The Gambia and international best practices.

Users hold the right to:

• Access their personal information held by the operator
• Request correction of inaccurate or incomplete data
• Request deletion of personal information, subject to legal and regulatory obligations
• Withdraw consent for data processing where applicable
• Lodge complaints regarding data handling practices

All data protection practices comply fully with The Gambia’s legal framework governing information security and online services.

Personal data collected by the platform is used for the following purposes:

• Account Management: Creating and maintaining user accounts, verifying identity, and ensuring eligibility to use gaming services
• Transaction Processing: Facilitating deposits, withdrawals, and payment verification through authorised financial service providers
• Service Improvement: Analysing user behaviour and preferences to enhance platform functionality, game offerings, and overall user experience
• Marketing Communications: Sending promotional materials, bonuses, and updates about new services, subject to user consent and opt-out options
• Analytics and Reporting: Generating statistical reports on platform usage, game performance, and user engagement for operational purposes
• Regulatory Compliance: Meeting legal obligations related to anti-money laundering, responsible gaming, age verification, and licensing requirements

All processing is conducted lawfully, transparently, and for clearly defined purposes. Data is never used beyond the scope for which consent was provided, and users retain the right to object to specific processing activities.

Users may access, review, and update their personal information at any time through their account settings or by contacting customer support. Requests for data correction or deletion will be processed promptly, subject to verification of identity and any legal obligations that require retention of certain records.

The procedure for data correction involves:

1. Submitting a written request through the designated contact channel
2. Providing proof of identity to prevent unauthorised access
3. Receiving confirmation once changes have been implemented

For data deletion requests, the operator will remove personal information from active systems, except where retention is legally mandated for compliance, dispute resolution, or fraud prevention purposes. Certain records may be archived in accordance with regulatory requirements.

By using the platform, users consent to security checks conducted to verify account ownership and prevent fraudulent activity. Payment data is processed securely by authorised payment service providers who maintain their own data protection standards. Users acknowledge that transaction information may be shared with these providers to complete financial operations.

The platform is intended strictly for individuals aged 18 years and above. The operator does not knowingly collect or process personal information from minors. During registration, users confirm that they meet the minimum age requirement to participate in online gaming activities in The Gambia.

The operator cannot independently verify the age of every user without requesting identity documents. Therefore, parents and guardians are encouraged to monitor online activities and prevent minors from accessing gaming websites.

If it comes to the operator’s attention that a minor has registered an account or provided personal data, the following steps will be taken immediately:

• The account will be suspended or closed
• All personal information associated with the account will be deleted
• Any funds deposited will be returned to the source, where legally permissible

Parents or guardians who discover that a minor has used the platform should contact customer support immediately to request data deletion and account closure. The operator will cooperate fully to ensure the protection of children’s privacy.

Personal information provided by users may be processed, stored, or transferred to locations outside The Gambia where service providers, payment processors, or technical infrastructure partners operate. These transfers are necessary to deliver the full range of services offered by the platform.

By registering and using the platform, users consent to the international transfer of their personal data. The operator ensures that all partners and service providers maintain adequate data protection standards and comply with confidentiality obligations comparable to those outlined in this policy.

Data transfers are conducted securely, and appropriate safeguards are implemented to protect information during transmission and storage. Users may request additional details regarding the locations and entities involved in data processing by contacting customer support.

This legal disclaimer may modify the scope or application of specific provisions within this Privacy Policy. The disclaimer becomes effective when the user accepts the terms of the policy through registration, account activation, or continued use of the platform.

By providing a digital signature, clicking acceptance buttons, or accessing services, users acknowledge that they have read, understood, and agreed to be bound by the terms outlined herein, including any disclaimers that limit liability or modify rights.

The operator reserves the right to update this disclaimer to reflect changes in legal obligations, business practices, or regulatory requirements. Users are responsible for reviewing updates periodically. Continued use of the platform following modifications constitutes acceptance of the revised terms.

Cookies are small text files placed on a user’s device by a website to store information about browsing activity, preferences, and session data. The platform uses cookies to enhance functionality, improve user experience, and gather analytical insights.

Cookies serve the following purposes:

• Statistical Analysis: Collecting anonymous data on website traffic, page views, and user navigation patterns
• Behavioural Analysis: Understanding how users interact with games, promotions, and platform features
• Personalisation: Customising content, language settings, and recommendations based on user preferences
• Service Improvement: Identifying technical issues, optimising performance, and enhancing platform stability

Cookies stored on user devices are retained for a period of up to one year unless manually deleted by the user. Users may manage cookie preferences through their browser settings, though disabling cookies may affect certain functionalities of the website.

By continuing to use the platform, users consent to the use of cookies as described in this section.

By accessing, registering, or using the platform, users acknowledge that they have read and fully accepted the terms of this Privacy Policy. Acceptance signifies informed consent to the collection, processing, storage, and use of personal information as described throughout this document.

The current version of this policy, as published on the website, supersedes all previous versions. Users are encouraged to review the policy regularly to remain informed of any updates or changes. The operator will notify users of significant amendments through email, account notifications, or prominent website announcements.

Continued use of the platform following updates constitutes acceptance of the revised policy. Users who do not agree with any modifications should discontinue use of the services and contact customer support to close their accounts and request data deletion.

Personal information may be shared with third parties under the following circumstances:

• Legal Obligations: When required by law, court orders, or regulatory authorities in The Gambia or other jurisdictions
• Dispute Resolution: To resolve disputes, investigate fraud, enforce terms and conditions, or protect the rights and safety of users and the operator
• Service Agreements: With payment processors, game providers, customer support platforms, and technical service providers necessary to deliver platform functionality

Third-party service providers are carefully selected and contractually obligated to maintain confidentiality and data protection standards consistent with this policy. A list of key partners may be provided upon request, along with details regarding the purpose and scope of data sharing.

By providing personal information and using the platform, users consent to the sharing of data with authorised third parties as outlined in this section. The operator does not sell or rent personal information to third parties for marketing purposes without explicit user consent.

The platform may contain links to external websites operated by third parties, including payment providers, game developers, affiliate partners, and social media platforms. These external sites maintain their own privacy policies and data handling practices, which may differ from those of JB Casino.

The operator is not responsible for the content, accuracy, or privacy practices of third-party websites. Users are advised to review the privacy policies of any external site before providing personal information or engaging with services offered by those entities.

Caution should be exercised when navigating away from the platform. The operator does not endorse or assume liability for third-party services, and users access external sites at their own risk.